Careers at the Aspen Institute
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Aspen Institute employees come from a wide range of backgrounds and possess a unique blend of education, skill, and policy experience. We recognize that our people are our vital resource and we value their knowledge, enthusiasm, and commitment. At the Aspen Institute we offer competitive salaries and a wide variety of benefits to our employees and their families.

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today.


Help Desk Intern (Aspen)- ITS

Department: ITS
Location: Aspen, CO

Position Location:                  Aspen CO            

FLSA Status:                         Hourly NonExpempt

The Aspen Institute is an international non-profit organization dedicated to informed dialogue and inquiry on issues of global concern. Founded in 1950, it has pursued its mission of fostering enlightened leadership through seminars, policy studies and fellowship programs. The Institute is headquartered in Washington, DC, and has campuses in Aspen, Colorado, and on the Wye River on Maryland's Eastern Shore. Its international network includes partner Aspen Institutes in Berlin, Rome, Lyon and Tokyo, and leadership programs in Africa.

Aspen Summer Internship Program
The Aspen Institute Summer Internship Program employs rising college seniors or recent college graduates during the summer months in Aspen, Colorado. Internship opportunities are available in various departments. All internships are paid positions.

Timeline:

Application process begins:              January 4, 2019

Application Deadline:                       Open until filled

Employment notification:                  March 15, 2019*

Position Start Date:                          May 28, 2019**

Position End Date:                            Mid to Late August 2019**

Hours per Week:                               40+ (overtime will be paid as applicable)


*These dates are subject to change.

**May vary depending on department.

 

Basic Function: 

The Help Desk Intern works in team environment performing customer driven requests for support, fixes/additions and problem resolution of issues with staff’s computers.  

Provide administrative, event and general support for the Aspen Institute programs and operations taking place in Aspen.  

Primary duties are related to special projects as assigned, including but not limited to, installing printers, troubleshooting printer and connectivity issues, troubleshooting hardware and software issues, hardware and software audit to update the master spreadsheets, paper records management and updating the ITS Computer Standards. Assist other programs/departments with events during the summer (ticketing, crowd control, session monitor, etc.).

Mission Accountabilities:

  • All Aspen Institute employees are expected to embody the Institute’s core values to:
    Foster a culture of excellence in all aspects of his or her work.
  • Represent the Aspen Institute ideal of respect for the dignity and value of others.
  • Promote an environment for teamwork.
  • Adhere to professional code of conduct.
  • Develop and utilize innovative problem-solving techniques
  • Promote a collaborative, teamwork-oriented environment
  • Represent the Aspen Institute ideal of respect for the dignity and value of others

 Essential Duties and Responsibilities:

  • Primarily project oriented as assigned by supervisor
  • Provides support to end users on a variety of issues as may be assigned by supervisor
  • Identifies, researches, and resolves technical problems as assigned.

Core Values Skills (CVS):

  • Commitment to excellence
  • Leadership
  • Outstanding communication skills
  • Commitment to Diversity
  • Outstanding written and verbal communication skills
  • Time management skills
  • Professionalism and good judgement.
  • Respect for others and value of diversity.
  • Initiative and responsiveness.
  • Team player with ability to work well independently and with others.

 Principal Interactions:

Routine interaction with all levels of Institute staff and management. Assists other departments/programs with events during the summer in Aspen CO.

Knowledge, Education and Experience:

  • May require an associate degree in a related area and 1-3 years of experience in the field or in a related area.
  • Familiar with a variety of the field's concepts, practices, and procedures.
  • Works with supervisor to plan and accomplish goals.
  • Performs a variety of complicated tasks.
  • A wide degree of creativity and latitude is expected.
  • Great interpersonal skills, including a desire to learn and the ability to be flexible and proactive

Other requirements:

  • Valid driver's license
  • Interns are responsible for their local housing, though the Institute will assist in locating opportunities when possible.
  • Authorized to work in the US 

Schedule/Number of hours:

40 hours per week; additional hours as needed.  Applicants must be willing to work all days of the internship period.  Vacation days are not allowed without prior approval by supervisor.  Schedule may include nights and weekends throughout the summer depending on events.

Physical Requirements & Work Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to stand, walk, sit, reach with hands and arms and talk or hear.  The employee must frequently lift and/or move 10 – 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. This work is performed on a 40-acre campus and must be able to walk between building across this campus (often while carrying equipment).

The noise level in the work environment is usually moderate.

Level of Authority:

  • Non-supervisory position
  • No budgetary authority

 To Apply:

Applications will be accepted online only at www.aspeninstitute.org/careers.  Interviews will be conducted by phone or via Skype.  If you have questions, please call 970-925-7010.

The Aspen Institute is an Equal Opportunity Employer and complies with all District and federal laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran or disabled status and will not be discriminated against.

Candidate must have the ability to work under pressure and handle stress. Candidate must also have the ability to meet regular attendance policy of the Aspen Institute.  

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